Quality Assurance

We maintain unwavering quality, akin to researchers’ integrity. Confident in our process and dedicated to authors, we offer a Money Back Guarantee. If dissatisfied with our quality, you’ll receive a refund.

INCI Words's Quality Pillars .

Our five-pronged quality assurance system has evolved through our experience with every manuscript we’ve assisted in publishing since 2005. Explore the quality pillars below for more details.

Our Promise

High-Caliber Editors

Personalised Customer Support

Never Miss a deadline

Continous Improvement

Our Promise

We assure you that your manuscript won’t face rejection due to language or formatting concerns. In the unlikely event of such a rejection, we will provide a complete refund.*

Unlimited Edits

We will edit your manuscript until you are satisfied with the quality, no questions asked.

Money Back Guarantee

If your manuscript is rejected by a journal for language issues, we will provide you with a full refund.*

How We Hire

Personalised Customer Support .

Our proficient customer service team comprises experts well-versed in assisting authors with journal submissions. We customize solutions to meet your needs and provide round-the-clock, seamless support via chat, phone, and email to address all your inquiries.

Feedback Management

We maintain an internal team exclusively tasked with gathering and assessing feedback and concerns across various departments.

Aspiring for Excellence

We live by the motto 'Authors First, Quality First.' Thus, there's no greater joy for us than receiving positive feedback from our authors!

Continous Improvement

At inicwords, we embrace the Kaizen principle of perpetual growth and enhancement, making client feedback our utmost priority. We treat all feedback with great importance. Whenever an issue is raised, our dedicated Quality Team diligently investigates the root causes and recommends solutions. This is how we consistently enhance our systems and processes to provide top-tier service quality and experiences.

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